Help & Support

Getting Started

iCardo ERP is designed to simplify school administration. After logging in, administrators can manage student records, generate ID cards, print reports, and organize school data from a single dashboard.

Frequently Asked Questions

How do I add students?

Navigate to the Student Management section and use the "Add Student" option to enter student information manually or import data in bulk.

How can I generate ID cards?

Open the ID Card module, choose a template, select students, and generate printable ID cards instantly.

Can I edit student information later?

Yes. Authorized users can update student records at any time.

What if I forget my password?

Use the "Forgot Password" option on the login page or contact your school administrator.

Technical Support

• Unable to log in
• Printing or ID card issues
• Data import problems
• Performance issues
• Account access requests
• General technical assistance

Reporting a Problem

When contacting support, please include the following information:

• School name
• Your registered email address
• Description of the issue
• Screenshots (if available)
• Steps to reproduce the problem

Support Hours

Our support team is available during normal business hours. We aim to respond to all support requests as quickly as possible.

• Monday – Saturday: 9:00 AM – 6:00 PM
• Sunday: Closed

Contact Support